Shame on LG for not supplying a $10 part part for my $4000 broken oven that is less than 2 years old and already thermostat is gone. So after 3 hours off being bounced back and forth on the phone to them and their local authorized appliance repair company Shaugnessey Appliance I had enough. At first LG told me i just give Shaugnessey Appliance their reference number and they can deal with it form there. Shaugnessey Appliance wanted me to set it up separately with thim which is $90+ tax for showing up abd diagnosing and then parts and labour. I wanted to go through LG. But last LG agent told me that since my oven is out of warranty and since they don't have any of their repair people in my area i have to do whatever Shaugnessey Appliance is offering. So I went online and found out that actually the F9 Error that was showing on upper oven is because thermosat is broken and i need to replace it with part number 6930W1A003X. LG However refused to sell me he part (against their policy for some reason) and no appliance place apart from Shaugnessey Appliance can actually carry LG Parts. Not only that the cherry on top is that I have to get Shuagnessey Appliance to come and repair my oven. Since their start rate was $100 I really wasn't looking forward to a few hundred dollar bill that they were going to make for me. I wasn't going to give up thoug so finally I found my part at Sears Parts Direct Canada. I gave them a call and gave them the part number. The part was $8.99 with fla rate shipping of $9.99. Total about $20. Within a week i recieved the part and asked my handyman to come over as I wasn't too confident on handling it on my own.
I googled "service repair manual for LWD3081ST" to see what i have to deal with and if i could do it myself. To my surprise I found it.
http://www.appliancefactoryparts.com/content/pdfs/148178-8.pdf
If you scroll down to page 22 section 3-7 you will see the thermostat and its location.
We turned off the breaker at the mains so no power at oven.
We took 6 screws out to detatch the wall oven from cabinet. Removed the doors and kept it aside.
The we put cardboard down on the hardwood floor to make sure we don't scratch it and slid the double oven out onto it.
Once we had access to the back panel we took the screws out and took off the back panel.
The Thermostat was attatched on with one screw. We took it out and put the new one in.
Then I turned the breaker on and tested the oven and guess what it was working absoolutely fine.
Turned breaker off and put everything back as it was.
All in all for 2 people who have never fixed an appliance before this took us under one hour easily.
So shame on you LG for really poor customer service and product support. I will think twice before buying your product again.
